Complaints about restaurant service are common, but what do the waiters have to say about us? The award-winning weblog Waiter Rant has become so big, that the identity of its author – anonymously known as “The Waiter” -- must be protected or heads will roll. Started in April 2004, Waiter Rant has bi-weekly accounts of the lives of the wait staff and its customers at an unidentified restaurant in New York. The Waiter’s humorous tales give us a backstage pass to the world of fine dining -- he reveals what makes a customer “good,” the ongoing war between waiters and customers, his thoughts about tipping and his own experiences as a customer with a bad waiter.